Candles, melts and diffusers!
Candles, melts and diffusers!
We are based in Wylam, a little village with a huge heritage - George Stevenson, the inventor of the steam train was born in here. We're proud that our small handmade candle business is located in such an historic place.
Wylam, Northumberland, England, United Kingdom
Terms & Conditions
Please read the following Terms & Conditions for Bernicia Candles. By reading this you accept all Terms & Conditions stated here. If you do not agree then you must not use the website.
We reserve the right to update and amend these Terms & Conditions at any time. When changes are made we will reflect this on the site and endeavour to inform you. It is your responsibility to read the new Terms & Conditions regularly.
By using this website you confirm that you are over 18 years old or have the consent of your parent or guardian to do so.
Privacy and Data Protection
Bernicia candles respects your privacy and will treat all information confidentially, but cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
Data Collection
We require certain personal information when you register on our site or when you make a purchase. The data collected can include: Name, Address, Telephone number, Email address, Password and Payment details. We may also ask you general questions about the site in order to improve our service to you. We will not pass on your information to third parties.
By making a purchase on our website, you are not automatically subscribing to our newsletter. Subscription to our newsletter is by opt-in only, thereafter you will receive occasional promotional emails about our products and services. We do not sell or trade email databases with third parties. If you wish to unsubscribe from our email updates, please do so using the links at the bottom of our email campaigns.
Using your personal information
We will use your information for the following:
· To process orders
· To contact you about Bernicia Candles promotions and services (with your consent only)
· To maintain and improve the content of our website
· For complaint handling and enquiries
Intellectual Property
By using this website you agree not to use, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content on the Bernicia Candles website (logos, trademarks, pictures, text and designs). You do not have permission to copy, modify, distribute or reproduce content from the Bernicia Candles website.
Orders
Once you have placed an order online, you will be sent a confirmation email informing you that your order is being processed. If there are any problems with your order we will inform you as soon as possible. We reserve the right to refuse an order for any reason. In such circumstances you shall be informed and a refund (if pre-paid) will be issued accordingly.
Payment
Payment can be made via Pay pal in a secure environment. If full payment for goods is not received, we reserve the right not to deliver the goods until all transactions are complete.
Delivery
Subject to stock availability, UK orders will be delivered within 3-5 working days* and International orders will be despatched within 2-3 working days* after you receive your order confirmation. A next working day delivery option is available for UK orders placed before 11am (Not available to Islands Offshore or Scottish Highlands). Orders placed after 11am can still use the next working day delivery option where goods will be delivered a day after unless it's a UK bank holiday or weekend, whereby the goods will be delivered the next working day. (This option is not available for International deliveries). All deliveries need to be signed for. If you miss your delivery, the courier will leave a telephone card in order for you to arrange another delivery date without incurring an extra charge.
Deliveries are based on the value of your order. Deliveries outside the UK may incur additional charges such as local taxes for which you are responsible and payable by you. If you are not sure if extra charges are applicable to you, please contact us. Parcels bound for Islands offshore (excl Channel Islands) or Scottish Highlands will be sent by Royal Mail. These deliveries will be made between 3-5 working days and will not require a signature. A card will be left if you are not in directing you to reschedule a delivery or pick up from your local collection point. Due to legislation we are unable to ship liquid products by air. Liquids refer to as Diffuser Oil products. We will be unable to deliver these products in most overseas orders. We apologise for any inconvenience caused. *Working days include Monday-Friday, 9am-5pm and exclude weekends and bank holidays.
Damaged goods
At Bernicia candles we check the quality of our products before orders are despatched. However, in the unlikely event you receive damaged goods, please inform us by email to berncicacandles@hotmail.com or +44 (0)07903848611 within 2 days of delivery for us to arrange for an exchange or a refund. When contacting us, please include your order reference number, your name and a description and product code of the damaged items. We also may ask for evidence, such as a photograph of the damaged products. If you wish for a refund for damaged goods, you will be refunded the full amount including the original delivery charges. Do not accept goods with visible damages.
Returns policy
If you are not completely satisfied with your purchase, we will gladly accept returns up to 28 days from the date of purchase. You must return the goods in the condition that you received them. We shall not accept used products or those sent in an unsuitable condition.
Please contact us if you would like to discuss returning any products
On approval, you will be asked to send back the goods clearly stating your full name and order reference number. Once the goods have been received, the refund will be processed. Depending on your reason for returning you will not be refunded any original delivery charges.
If you are returning an incorrect order or a product which was delivered to you in a damaged or faulty state, we would ask you to follow returns procedures set out above. We will refund you the purchase price, the delivery charge and any parcel carrier costs you incur.
When returning items you are recommended to keep a proof of posting. Proof of posting will not be accepted as proof of delivery. We will not accept responsibility for lost or damaged parcels.
Warranty
We make no warranty or guarantees regarding our products or information provided on our website. In particular we do not guarantee:
· Burn times - as these may vary in different environments
· Burning instructions and tips - these are provided for guidance only. It is your responsibility that all candles are used safely. We will not accept responsibility for misuse.
Availability of website
We will endeavour to make our site available 24 hours a day. However, we reserve the right to occasionally restrict access or make our website unavailable without notice. We cannot guarantee that the website will be faultless at all times. In such circumstances we will do our very best to solve the problem as soon as possible.
Complaints
If you have any complaints about our products or service, please email us on berniciacandles@hotmail.com or write to us at:
Customer Service
Bernicia candles 10 Woodvale Gardens, Wylam, NE41 8ES
Bernicia Candles
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